Refund policy
RETURN & REFUND POLICY
Last updated: May 2026
Overview
We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing your order.
Return Window
We accept return and refund requests within 30 days of the delivery date.
Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect item, we will offer a full refund or replacement at no cost to you. To process your claim:
- Contact us at shop@stepwisetaxstyle.com within 30 days of delivery
- Provide your order number and clear photos of the issue
- We will resolve your case within 3–5 business days
Change of Mind / Buyer's Remorse
We do not accept returns for change-of-mind purchases. However, if you are unsatisfied with your order, please contact us and we will do our best to find a solution.
Non-Returnable Items
The following items are not eligible for return:
- Items returned without prior authorization
- Items damaged due to misuse or improper handling
- Items returned after the 30-day window
Refund Process
Once your refund is approved, it will be processed to your original payment method within 5–10 business days, depending on your bank or card provider.
International Orders (including UK)
Please note that items are shipped from international warehouses and delivery times may vary. UK customers are entitled to a 14-day return right under the Consumer Rights Act. If you are a UK customer and wish to return an item within 14 days of receipt, please contact us to initiate the process. Return shipping costs for change-of-mind returns are the responsibility of the customer.
Contact Us
For any questions or to initiate a return, please contact us at: 📧 [shop@stepwisetaxstyle.com]